FAQs

How to choose size?

We have many styles so the Size Chat varies per dress.

 

For best fit, please make sure to take note of your exact measurements and compare to size details of each product.

 

Note: Our dresses are only available in standard size. If you are in between sizes, we suggest to choose the bigger one.

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Can I order over the phone or email?

Yes! at the moment you over the phone/whatsApp and email only and pay through our MOBILE MONEY No. +233 54 924 9369.

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Can I change size/color/shipping address once I paid?

Unsure of the size and/or color you just ordered?

Yes, you can always contact us to change your order information before it will be shipped. Please email us your order number at eboahemaa21@gmail.com. We will get back to you within 24hrs, business days.

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Can I cancel my order?

Yes, you can always cancel your order before it is shipped.

If you've paid your order, please email us through our online form to reach our Support Department and describe the reason for your cancellation.

Once your order is shipped, it can no longer be cancelled. Then please follow our return policy, thank you for your understandings.

 

Returns & Refund -- What is your Return Policy?

We accept return for refund within 7 days after delivery date (the date you received your package). Please contact us within 7 days upon receiving the items to initiate the return process if you are not satisfied with your order.

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How do I return an item?

If you are not 100% satisfied with your purchase, you may request a return within 7 days after receiving your package.

1. Please submit an online form, stating the details for the return.

2. Once getting the return address and instructions, please pack your items carefully and send your return package using a traceable carrier.

3. Send your return tracking number or a picture of return receipt to our customer service team.

4. We will process the return or exchange as soon as we receive your package.

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